Return Policy

secretlookz operates business on a 7day unconditional return policy for all products sold online to ensure that customers are completely satisfied with their purchase. If you are unhappy or unimpressed with your order, we allow returns within 7 days for your satisfaction.

If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. However, return and warranty varies from product to product and we will take the necessary steps to assist you. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 Hours of recieving your products .

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@secretlookz.com and send your item to us .

Shipping

To return your product, send us an email at support@secretlookz.com or give us a call on 01933 277 299. we will give you clear instruction on how to return your products.

COMPANY ADDRESS

secretlookz.com will be paying for your shipping if the product was faulty or doesnt match with our description .

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

secretlookz is proud to offer instant on-click service without any hassle for all your online shopping needs in Bangladesh. We are reputed as one of the most trusted names in the online business and we work hard for your complete satisfaction. Secure payment, genuine products, and quick delivery are not just words, but our promise to enhance your online shopping experience.